RETURNS AND REFUNDS

Your Satisfaction is Our Priority

We guarantee a 100% satisfaction to all of our customers

If the item you received is defective, doesn't match the description or incorrect product, we guarantee a 100% satisfaction to all of our customers by giving a free replacement or refund on the affected items.

Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.

Please contact us by email at support@cartstrings.com and one of our helpful support staff will organize a replacement or a refund for you!

Order not received

If your item has not arrived within 30 working days after having ordered, contact our customer service team through our Contact Us page for a free replacement order or a full refund of your purchase.

(Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Order Modifications or Cancellation

After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified or cancelled.